Heather Bye-Kollbaum

Heather has more than 22 years of process improvement and change management experience. Heather has a wide range of process improvement project experiences and has led numerous cross-functional teams across specialties and locations in hospital cath labs, heart failure centers, and clinic practices, generating significant time reductions and financial impacts.  

Heather is particularly skilled at motivating teams to drive out waste and improve the experiences of patients in various healthcare settings. She helps her project teams set and achieve challenging goals, and her work has yielded new key metrics to measure success. Heather works with key leaders and staff to identify barriers and remove functional silos so that improvements can be sustained. Heather is passionate about empowering teams and simulating improvements so that team members can experience their changes firsthand before implementing. Heather is inspired by the specific challenges each customer faces and the unique aspects of each engagement that lead to exciting solutions and results. 

Prior to SagePoint Advising, Heather also delivered Lean Sigma training courses and she co-developed and delivered a unique Lean Healthcare Practitioner course. Prior to her healthcare work, Heather led process improvement engagements for business processes and operational functions and has partnered with external suppliers to evaluate processes and facilitate baseline assessments. Heather has a Bachelor of Science in imaging engineering technology from St. Cloud State University in Minnesota and is a certified Master Black Belt.